Terms & Conditions

By purchasing products through the Koko & Bloo website, you agree to the following terms and conditions, which are legally binding. Please read these terms carefully before making your purchase.

Customer Information: To complete your purchase, you must provide accurate contact details, including your full name, phone number, email address, and any other requested information. You warrant that the payment details provided are valid, correct, and belong to you.

Intellectual Property

  • All content, designs, and materials on our website, including but not limited to text, images, logos, and graphics, are the intellectual property of Koko & Bloo and are protected by copyright and trademark laws.
  • Unauthorized use, reproduction, or distribution of our intellectual property is prohibited. This includes commercial use or resale of our designs and products.

Payments

We accept a variety of payment methods to make your shopping experience as convenient as possible. Currently, we accept debit cards, American Express (AMEX), Google Pay, and Apple Pay. All payments are processed securely through our payment gateway. By providing payment information, you confirm that you are authorized to use the payment method and that all details provided are accurate and complete.

If you encounter any issues with payment processing, please contact us at hello@kokoandbloo.com for assistance.

Currency

  • All prices on our website are displayed in Qatari Riyal (QAR). Payments for orders will be processed in QAR.

GST and Taxes

  • All prices on our website are exclusive of any applicable Goods and Services Tax (GST) or other taxes.
  • Please note: Koko & Bloo is not responsible for  any customs charges that may occur. If you are based in the GCC, Jordan or Eygpt, please be aware of any custom charges that may apply before purchasing.

    If you refuse this charge, we will not be able to refund the shipping cost nor the customs charge when we receive the package back to us. Please make sure you are aware of the new charges before purchasing.

  • Customers are responsible for paying any taxes, duties, or customs fees that may be incurred on their orders based on their location and local regulations.
  • Koko & Bloo is not liable for any additional charges that may apply upon delivery.

Shipping Address and Failed Deliveries

  • Shipping Address: It is your responsibility to provide a complete and accurate shipping address when placing an order. Please double-check your details to ensure prompt and successful delivery.
  • Address Changes: If you need to update your shipping address after placing an order, please contact us immediately at hello@kokoandbloo.com. We will do our best to accommodate address changes before the order is dispatched. Once an order has been shipped, we are unable to make changes to the delivery address.

Commercial Use & Reselling

  • Our products and designs are intended for personal use only. Unauthorized commercial use or resale of our products is strictly prohibited.
  • If you are interested in wholesale opportunities or have any commercial inquiries, please contact us at hello@kokoandbloo.com.

Changes to Terms

  • We may update these terms and policies periodically. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the modified terms.

Privacy Policy

We value your privacy. Any data we collect, such as your name, email address, and other personal information, will be used solely for processing your orders and improving your experience with us. We do not share your information with third parties except as necessary to fulfill your orders or as required by law. For more information on our Privacy Policy, please click here. If you have any questions or concerns about our privacy practices, please contact us at hello@kokoandbloo.com.

Contact Us

For any questions regarding these terms and policies, or for further assistance, please email us at hello@kokoandbloo.com. We are here to help and will respond as soon as possible.